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Dispatch conditions

Delivery Terms (Switzerland): The items offered are generally kept in stock so that we can supply you promptly—often on the very day the order is received. Otherwise, our online shop system or our team will inform you of the estimated delivery times. Delivery times are normally 1–2 working days for A-Post and 3–5 working days for B-Post. These are estimates based on experience and may be influenced by various factors. A delay in delivery never results in a reduction of the sales price. We only make partial deliveries after consultation with the customer. Delivery is carried out via the postal service.

 

For shipments to Switzerland, packaging and handling costs (for both Priority and Economy services) are included in the shipping price; these fees are waived for orders with a paid value of CHF 2,000 or more. You select the shipping method (Priority or Economy)—based on weight and item characteristics—during the checkout process, and we will accommodate your choice whenever possible. This also applies to Express or courier deliveries. Please note that additional charges may apply for manual processing or bulky items (e.g., cylindrical packages containing rugs, or artwork/frames exceeding 1 meter in length or width).

 

Shipping Costs & Delivery Terms (Europe): By default, we ship packages via Economy service. Shipping costs are calculated based on weight. If you specifically require Priority shipping, please indicate this in the "Comments" section when placing your order. International shipping is charged based on a flat-rate fee. Packaging & handling (Priority & Economy): CHF 20.00 (Switzerland) and CHF 30.00 (Austria, Germany, UK). Shipping and packaging costs are waived for orders with a paid value of CHF 2,000.00 or more. Customs clearance and taxes are the responsibility of the customer.

 

Prices All listed prices are in Swiss francs. We are currently unable to show statutory VAT.

 

Payment Terms: Payment may be made online using one of the available payment methods (PayPal), via prepayment (bank transfer), in cash upon collection, or by invoice with a payment slip. Please settle the invoice amount within 10 days of receiving the delivery. If you wish to pay the invoice in cash at a post office counter, please add an extra CHF 3.00 to the invoice amount to cover our administrative costs. Thank you.

 

Retention of Title: The goods remain our property until full payment has been received.

 

Images and Dimensions: We aim to present the products we offer as accurately and true-to-life as possible. Nevertheless, the images are intended to create an atmosphere without distracting from the product's specific features. We provide dimensions and weights (measured by us) as approximate values; these are intended solely to assist in your decision-making, as deviations from the actual figures are inherent to the nature of the products. We generally hold the rights to the images (or have purchased them or received them from the manufacturer free of charge), and their use by others is strictly prohibited. Please note that you will receive only the specific item named in the product title (please also pay attention to the color and size specifications). Thank you.

 

Data Protection: Regarding the data transmitted to us via your webshop order, we collect only the strictly necessary information and use it solely for processing the order or for newsletter delivery. If you no longer wish to receive the newsletter, please notify our customer service department via email or mail.

 

Google Analytics: This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies"—text files stored on your computer—to help analyze how you use the website. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored on a Google server in the USA. Google uses this information to evaluate your use of the website, compile reports on website activity for the website operators, and provide other services related to website and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the data on Google's behalf. Google will not associate your IP address with any other data held by Google. You can prevent the installation of cookies by adjusting your browser software settings; however, please note that doing so may prevent you from using the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

 

Printing and Data Errors We assume no liability for any printing errors in our promotional materials or data errors in our online shop resulting from minor negligence. We are not liable for inadvertently incorrect price listings or product descriptions.

 

Data Protection & Security

You may visit our website without providing any personal information. We only store non-personal access data, such as the name of your internet service provider, the page from which you are visiting us, or the name of the requested file. We analyze this data solely to improve our services; it does not allow us to identify you personally. We collect personal data only if you voluntarily provide it when placing an order, opening a customer account, or subscribing to our newsletter. You may unsubscribe from the newsletter at any time. Without your separate consent, we use the data you provide exclusively to fulfill and process your order. We share your data with third parties only to the extent directly necessary for contract fulfillment. Once the contract has been fully executed and the purchase price paid in full, your data will be blocked from further use and deleted after the statutory retention periods have expired, unless you have expressly consented to the continued use of your data. You may object to this at any time. Please contact us via the contact options provided.

Place of Jurisdiction The place of jurisdiction is Zollikerberg (ZH).

 

 

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